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Our Commitment


"It is our mission to provide and extraordinary automotive purchase and ownership experience."
- Park Place Mission Statement

At Park Place, our success has been built upon our ceaseless commitment to client service excellence. This is more than just a "catch phrase" for us. It is our pledge. We strive day-in and day-out to meet the needs of our clients in the showroom, on the service drive, and in the community. When you walk into our showroom, you’ll be treated with courtesy and respect by friendly and intelligent people who genuinely care about your concerns. When you drive your car onto our service drive, you can rest assured that only factory-trained, certified technicians using only genuine factory parts and the most advanced state-of-the-art technology will be working on your vehicle.

In the communities where we work and live, Park Place continuously gives of its time and resources for the betterment of our neighbors. Whether it is a blood drive in a time of need, the sponsorship of a local charity event, or simply "man hours" on a food line, we steadfastly stand behind our communities.

What all this says about us is that, when it comes right down to it, we believe we can offer you the very best ownership experience possible; from the moment you walk into our showroom, throughout the life of your vehicle and beyond. We are inspired by our clients’ satisfaction and driven by our core convictions.

CORE CONVICTIONS

Integrity
Dealing with others through honesty and respect to create an environment of trust for our clients and members.

Outstanding Client Experience
Building and maintaining exceptional relationships with our clients by openly communicating, doing the right thing the first time, and delivery on commitments.

Commitment
Taking personal responsibility for our actions.

Winning
Achieving the very best for our clients, members, vendors, industry, and stakeholders. It is meeting goals and exceeding expectations.

CLIENT TESTIMONIALS

“I appreciate your patience [and flexibility]…I will recommend you and Park Place to anyone I know looking for a car!” —David Baertsch
“[I] wanted to tell you how much I enjoyed all of my dealings with you. You were always honest, prompt, and courteous—not to mention very interesting to talk with... and I’m not easily impressed. Best wishes for your continued success.” —Steve M.
“A couple of months ago, I...[stopped] by your Bentley store on a Friday afternoon and the next thing I knew, I was the owner of a new Continental GT—what an awesome car. However, the real purpose of my note is to compliment you on the staff you’ve put together there... It’s been as good as it can get... Those guys are real pros. Please pass along my comments and appreciation to your guys—they deserve it!” —Tom M.
“I just want to thank you for what you did for our family. The kids love their new ‘red car’. We appreciate your friendliness, attitude and service. Thanks again!” —John, Jenn, Bryce (3 yrs.) & Peyton (2 yrs.)
“I do not have enough room to write all the compliments…on the sale of my car. I had a great experience [at Park Place], and your attention to all the details was unheard of... Your leadership in handling everything at my local Mercedes-Benz dealership …made us all proud of [our] decision to come to Texas. Thank you!” —Ron
“My wife and I picked up our new Lexus today from your dealership, and [we] want to commend you... [Our sales representative] Stacey was directly responsible for our decision to buy your vehicle... I had several phone and e-mail discussions, and she went out of her way to get accurate and complete answers to all my questions and concerns. After meeting her, my wife and I felt even more comfortable, and knew we made the right decision. She even had all the paperwork completed, the car washed and filled with gasoline and led us through the final process with ease. —Bob & Rosemary Lee"
“We purchased a Lexus IS 250 on Saturday in Grapevine, [and] we were thrilled with your professionalism and attention to detail. Robert and Bridget did a terrific job for us. You have a great dealership—I was impressed. I also want to mention Nicole ...who set the tone with her warmth and friendliness.” —Frank Powers

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